BlackBerry Z10 Help

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BlackBerry Z10 Smartphone

Version: 10.3.2

User Guide

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Published: 2015-05-13

SWD-20150513110129683

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Contents

Setup and basics........................................................................................................................................... 6

New in this release.........................................................................................................................................6
Your device at a glance.................................................................................................................................. 8
What's different about the BlackBerry 10 OS?...............................................................................................10
Notification icons.........................................................................................................................................16
Menu icons..................................................................................................................................................17
Setting up your device..................................................................................................................................17
Using gestures.............................................................................................................................................22
Advanced interactions................................................................................................................................. 29
Personalizing your device.............................................................................................................................31
Device Switch.............................................................................................................................................. 31
About BlackBerry ID.................................................................................................................................... 41

Phone and voice.......................................................................................................................................... 44

Phone..........................................................................................................................................................44
Notifications and ringtones.......................................................................................................................... 53
Voicemail.....................................................................................................................................................60

BlackBerry Hub and email........................................................................................................................... 63

BlackBerry Hub and email........................................................................................................................... 63
joyn for BlackBerry 10 devices..................................................................................................................... 92

Media.......................................................................................................................................................... 95

Change the media volume............................................................................................................................95
Supported audio and video file extensions, formats, and codecs................................................................... 95
Troubleshooting: Media............................................................................................................................... 96
Camera........................................................................................................................................................96
Pictures.....................................................................................................................................................106
Music........................................................................................................................................................ 113
Videos....................................................................................................................................................... 118

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BlackBerry Story Maker............................................................................................................................. 123
Media sharing............................................................................................................................................126

Settings..................................................................................................................................................... 128

Customize your device settings.................................................................................................................. 128
Update your device software...................................................................................................................... 132
Battery and power..................................................................................................................................... 133
Connections.............................................................................................................................................. 141
BlackBerry Keyboard and typing................................................................................................................ 167
Language.................................................................................................................................................. 174
Keyboard input methods............................................................................................................................175
Screen display........................................................................................................................................... 181
Accessibility.............................................................................................................................................. 182
Media cards and storage............................................................................................................................199
Using your device with BlackBerry Link...................................................................................................... 204

Applications and features...........................................................................................................................214

Organizing apps.........................................................................................................................................214
About the BlackBerry Assistant.................................................................................................................. 216
Calendar....................................................................................................................................................220
Contacts....................................................................................................................................................230
Clock.........................................................................................................................................................238
Android Apps.............................................................................................................................................242
Maps and GPS........................................................................................................................................... 244
Browser.....................................................................................................................................................252
Smart Tags................................................................................................................................................ 259
File Manager..............................................................................................................................................263
Calculator..................................................................................................................................................266

Productivity and work.................................................................................................................................268

About BlackBerry Balance and your work space ........................................................................................ 268
Remember................................................................................................................................................ 274

Security and backup.................................................................................................................................. 281

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Passwords and locking...............................................................................................................................281
What to do if your device is lost or stolen.....................................................................................................288
BlackBerry Protect.................................................................................................................................... 288
Wiping your device to delete your device data.............................................................................................290
Security settings........................................................................................................................................ 290
Password Keeper.......................................................................................................................................293

Legal notice............................................................................................................................................... 297